Hawaya | FAQ
We have decided to discontinue Hawaya in 2023 to be able to focus on other services that spark human connections. Hawaya was an excellent service specifically for supporting Muslim singles, and we intend to continue serving them within our other brands.
Hawaya was discontined on February 15, 2023. From that moment onwards, you are no longer be able to use Hawaya's app.
You have no longer access to your account after February 15, 2023 at 15:00 CET and your profile and account were closed. Your account data were deleted in accordance with our privacy policy.
We have phased out our auto-renewals. Subscriptions were completely stopped on 15th February 2023 at 15:00 CET. We advise you to check if your subscription auto-renewal has been switched off in your settings.
If you are an Apple user: Go to your device settings by signing in with your Apple ID, select "Subscriptions" and check the expiry date for your Hawaya subscription. If still marked as active without an expiry date, you can select "Cancel subscription" to ensure it won't auto-renew.
If you are an Android user: Go to your "Play Store" and open your account menu, select "Payment & Subscriptions", and "Subscriptions" on the next menu. Check the expiry date for your Hawaya subscription. If still marked as active without an expiry date, you can select "Cancel subscription" to ensure it won't auto-renew.
If you are an Apple user: Go to your device settings by signing in with your Apple ID, select "Subscriptions" and check the expiry date for your Hawaya subscription. If still marked as active without an expiry date, you can select "Cancel subscription" to ensure it won't auto-renew.
If you are an Android user: Go to your "Play Store" and open your account menu, select "Payment & Subscriptions", and "Subscriptions" on the next menu. Check the expiry date for your Hawaya subscription. If still marked as active without an expiry date, you can select "Cancel subscription" to ensure it won't auto-renew.
All ongoing subscriptions were stopped on February 15, 2023 at 3:00pm CET. Please ensure that your subscription does not auto-renew past the sunset date. On a general note, in accordance with our terms and conditions, all charges for purchases are final and non-refundable. If you are an Android user and think you are eligible for a refund, you can request a refund by contacting our customer support team at info@hawaya.com. If you are an Apple user and think you are eligible for a refund, you should directly contact Apple's App Store customer care team, since Hawaya does not have any control over iOS user's purchase and refund terms, which are handled directly by Apple.
Existing users can continue using Hawaya until February, 15 at 15:00 CET. After this date, you can no longer use the app.